This Privacy and Cookie Policy explains how El Kaoba Hotel & Residence collects, uses, shares and protects personal information when you visit our website, contact us, make a reservation, complete a payment or stay at our property.
Last updated: July 2026El Kaoba Hotel & Residence is an accommodation and hospitality business located in Cabarete, Dominican Republic.
In this policy, the terms “El Kaoba,” “we,” “our” and “us” refer to El Kaoba Hotel & Residence. The terms “guest,” “visitor,” “user” and “you” refer to individuals who use our website, contact us, make a reservation, complete a payment or use our services.
The information we collect depends on how you interact with our website and services.
Name, email address, telephone number, WhatsApp number, country and information included in messages or inquiries.
Arrival and departure dates, room type, number of guests, guest names, special requests, reservation number and booking history.
Payment status, amount, currency, transaction reference and limited payment details made available by an authorized payment provider.
Check-in information, identification details when required, services requested, preferences, communications and information related to your stay.
IP address, browser type, operating system, device type, approximate location, pages visited, clicks, referral source and interaction with the website.
Newsletter subscriptions, marketing preferences, campaign interactions and consent choices when applicable.
We may also receive information from authorized booking platforms, travel agencies, reservation partners, payment providers, analytics services and individuals making a reservation on another guest’s behalf.
We may collect personal information when you:
We may use personal information to:
El Kaoba may use Cloudbeds as an authorized hospitality-management and reservation technology provider.
When you make a reservation through the Booking Engine, information such as your name, contact details, stay dates, room selection, number of guests, special requests and reservation status may be processed through Cloudbeds.
Cloudbeds processes information according to its own contractual, privacy and security practices. Its services or infrastructure may involve processing information in countries outside the Dominican Republic.
You may review the applicable Cloudbeds privacy information directly through Cloudbeds’ official website.
When online payment processing is enabled, El Kaoba may use AZUL as an authorized payment provider for eligible reservation transactions.
Guests may be redirected from the El Kaoba website or the authorized Booking Engine to a secure payment page to enter and submit their payment information.
Payment information may be processed by AZUL, the card network, the issuing bank, acquiring institutions, fraud-prevention providers and other parties necessary to authorize and complete the transaction.
El Kaoba does not intentionally collect or store complete card numbers or card security codes through its regular website forms, email, WhatsApp or social-media accounts.
El Kaoba may receive limited transaction information, such as payment status, amount, currency, transaction reference, authorization result and limited card-identification details when made available by the payment provider.
Do not send your complete card number, expiration date or security code by email, WhatsApp, SMS or social media. Payment information should only be entered on an authorized secure payment page.
For additional information, review our Payment Security Policy.
We do not sell or rent personal information. We may share information only when reasonably necessary with:
Service providers are expected to use information only for the authorized purpose and according to applicable contractual, confidentiality and security requirements.
Cookies are small files or identifiers stored on your device when you visit a website. They help websites operate, remember preferences, measure activity and support advertising.
| Cookie category | Purpose | Examples |
|---|---|---|
| Essential | Required for core website, security, navigation, forms and reservation functionality. | Session management, security and Booking Engine functions. |
| Preferences | Remember language, display or other choices where available. | Language and user-interface preferences. |
| Analytics | Help us understand website traffic, visitor behavior and performance. | Google Analytics and similar measurement tools. |
| Advertising | Measure advertising campaigns and help present relevant marketing. | Google Ads, Meta Pixel and related technologies. |
| Conversion measurement | Record actions such as form submissions, booking interactions or other campaign results. | Google Tag Manager, Google Ads and Meta conversion events. |
The specific cookies used may change as website features and service providers are updated.
Our website may use services such as Google Analytics, Google Ads, Google Tag Manager and Meta Pixel to understand website usage, measure campaign performance and record conversion events.
These providers may collect information such as IP address, browser information, device identifiers, pages visited, interactions, referral information and advertising or conversion events.
Information collected by these providers is also subject to their own privacy, cookie and data-processing practices.
You can manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored.
Blocking essential cookies may affect website features, forms, reservation functions or your ability to complete certain actions.
Where a cookie-consent tool is available, you may use it to manage optional analytics and advertising preferences.
We may send promotional messages about stays, services, offers or updates when you have subscribed, consented or when otherwise permitted.
You may unsubscribe by using the link included in a marketing email or by contacting us directly.
Even after unsubscribing from promotional messages, you may still receive necessary communications related to an active reservation, payment, stay, security issue or customer-service request.
Some service providers used by El Kaoba may operate, store information or process information outside the Dominican Republic.
As a result, personal information may be processed in countries whose privacy laws differ from those of the Dominican Republic.
Where reasonably applicable, we require providers to maintain appropriate contractual, organizational and technical safeguards for the information they process on our behalf.
We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure accounts, HTTPS connections, restricted system access, authorized service providers and internal procedures.
No website, transmission method or electronic-storage system can be guaranteed to be completely secure. Guests should also take reasonable steps to protect their devices, passwords and account information.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on the type of information, reservation history, accounting requirements, payment records, dispute-resolution needs, legal obligations and operational requirements.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable recordkeeping obligations.
Subject to applicable requirements and reasonable identity verification, you may request:
These rights may be limited when information must be retained for legal, financial, security, fraud-prevention or contractual reasons.
Our website and direct reservation services are intended for adults capable of making reservations and payments.
Information about minors may be included in a family reservation when supplied by a parent, guardian or authorized adult and when reasonably necessary to provide accommodation or services.
We do not knowingly use children’s information for independent marketing purposes.
Our website may contain links to Cloudbeds, payment pages, maps, social networks, travel platforms or other external websites.
El Kaoba does not control the privacy, cookies, security or content of independent third-party websites. Guests should review the privacy information of the applicable external provider.
We may update this Privacy and Cookie Policy to reflect changes in our website, reservations, payment methods, service providers, legal requirements or business operations.
The most current version will be published on this page with its updated revision date.
